Not connecting

[JJ4]

My ruckus does not seem to be connecting properly to my wifi even after I have restarted the ruckus and wifi. I have two ports in my house that are doing different things but neither is properly connected. Please assist.

[JJ4]

I am sorry, but I do not believe this resolved the issue as all of my other smart applications claim they are not connected to the wifi, which streams through the ruckus. 

What other steps need to be taken?

[Imran_ruckus]

Hi @JJ4 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

    enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief 

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @JJ4 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[JJ4]

Hello, 

I finally had a chance to download the LAN Scan and see what devices are attached to my wifi. While the Ruckus did come up there is no IP address (see attached screenshot). Please advice. 

[Imran_ruckus]

Hi @JJ4 

Greetings!!!
Thank you for the response and the update.

Could you please reboot (unplug and plug from the power outlet) and try to IP Scan once again and see if you get an IP address assigned to the RUCKUS ICX-7150-C12P Switch?

If that doesn't work, the option left is to access CLI using a console method. Please refer to the below guide for the same.

How to console the RUCKUS ICX-7150-C12P Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please let me know how it goes.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community