Not connected to unleashed network

[Plainfielddad23]

Seems to be a new issue that just popped up this weekend with a lot of people. Has anyone figured out a fix to this? Can not connect to manage ruckus APs since late 6/9/2023. Wifi network still works unfortunately for the kids I had a few of their devices blocked on the network for the night which I can’t connect to do unblock. 

[Bcliff8285]

This solution finally worked for me.  Thank you everybody!!

[Glc79]

What is the ip address?

[Hidi1982]

Hi, what did you change it to? I only see one option. 

[Imran_ruckus]

Hi @Hidi1982 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

As this post is now closed and I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, I will assist you there with the issue.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Log-in-and-connection-issue/...

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Hidi1982]

Hi,

I get this message when I try to reset my password: "Password recovery is disabled. Please set up your password configuration firstly. 

I believe I found the IP address. Would you please explain what the process? How long will my internet be down while the ruckus is updating?