No status lights in the access point

[allans88]

I disconnected power, pressed the reset button, and reconnected power, lights came back on Access point and it booted up

[pinky_ruckus]

Hello @allans88 ,

Greetings!

Thank you for sharing the details.

It is great to hear that the Access points are back to normal state.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[allans88]

I cannot find the IP address using IP scanner or through CMD

[Imran_ruckus]

Hi @allans88 

Thank you for contacting the RUCKUS Lennar Home Community.
I hope you're doing well.

I noticed that you have raised another post on the Lennar forum regarding this issue. Please refer to the same post thread, as one of our Engineers, Pinky, will continue assisting you there.

Here is the link to your original post:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/After-losing-power-ruckus-wo...

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support