No power to access point/home network name not correct

[ynv_naw]

I have no power to my downstairs access point. Also, I can access my unleashed account via web but not on the mobile app. Upon logging in I notice that my home network name is incorrect. Could you please assist? 

[Imran_ruckus]

Hi @ynv_naw 

Greetings!!!

Thank you for the response and the update.

As I see SSH is not enabled on the Switch (Please refer to the below screenshot)

Please enable the SSH manually by performing the below commands and Switch will be added to the Unleashed system sometime after you perform the commands.

please run the following command:
device>enable
device#configure terminal
device(config)#crypto key generate
device(config)#write memory

 

May I know which light is Red on the Access Point? Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/ap-110.0-indooruserguide/page/GUID-8D7077B3-39D5-4161-A37F-9F897F9...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

Hi @Imran_ruckus: 
It seems the access point downstairs continues to randomly reboot as to why the red light is on. Do you know what could cause this behavior? 

Also the switch does not show after the commands. I tried to add using the add option listed under switch to no avail. I continue to receive incorrect credentials and the switch only support ICX firmware version 08.0.90 or later, and I am on 08.0.95g according to the update that was recently completed. What could cause this issue? 

[Imran_ruckus]

Hi @ynv_naw 

Greetings!!!

Thank you for the response and the detailed information you shared.

The  08.0.90 or later information will be a permanent notification even if your Switch is on the latest version.

We suggest factory resetting your RUCKUS Access Points and configuring them with a new Wi-Fi SSID/Network.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the factory reset process and follow the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @ynv_naw 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.