CommScope RUCKUS Community Forums

HN2023 · ‎01-07-2023

Contacted Samsung smartthings, thinking it was a Smartthings issue. Ran diagnosis with system by resetting, power off / on, then direct cable to Smartthings instead of Ruckus and all appliances worked. Contacted Lutron, did the same thing to isolate the issue. It appears several of my neighbors who have the same product (Lennar home) all have had the same issue with their Ruckus and Ruckus replaced their product.

When products are routed through Ruckus, nothing is working - all appliances are offline. When plugged direct (without Ruckus) products work.

Any assistance in getting this resolved to get my Lennar Smart Home back to being a smart home would be appreciated.

ID: ICX7150-C12P-2X1G

HN2023 · ‎01-10-2023

I will be testing these options tonight... I will advise my findings.

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HN2023 · ‎01-16-2023

All of your "solutions" still did not solve the issue - because they were not the right solutions for my issue.

However, what did solve the issue is a $100 purchase from Amazon (not a Ruckus product) that included tech support. Ironically, it was Lennar that pointed me to this product when I TALKED to them. I plugged it in, plugged in all the hubs and everything is back working (10 minutes). The best part is I called the tech support line, and a person answered and walked me through the easy connection process. All of the hubs in my Lennar home is working perfectly.

It was a simple and cheap solution. It is unfortunate about the frustration and wasted time Ruckus caused me, but lesson learned. When there is a community forum and this many people complaining about the same issue, beware.

Now this post can be marked as the solution. Simply put save yourself time and frustration buy another product, not Ruckus.

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Ampersand · ‎03-19-2023

Hello, I am having the same issue that you seemed to be having, including the frustrations from this "support forums"; May I ask the $100 purchase you ordered from Amazon to solve your issue? The assistance would be much appreciated.

Thank you!

HN2023 · ‎03-19-2023

Here is what I purchased, and works great. It was a recommendation from Lennar. I purchased service, just incase, but it was plug in and it worked. No problems..

Ampersand · ‎03-19-2023

Thank you! I will give that a shot, I really appreciate you replying, it has been very frustrating trying to troubleshoot over a forum.

Imran_ruckus · ‎03-20-2023

Hi @Ampersand

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this is a old post trail.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

HN2023 · ‎03-19-2023

Of course. This is the worst way to provide "customer service". Glad it was helpful, it worked for me. Good luck!

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