CommScope RUCKUS Community Forums

evantrip08 · ‎04-30-2024

We lost power over a month ago and our AP has not worked since. We have reset it 50+ times. We also tried to recover the system 3 times. We get the error ping failed not alive. What else can we do?

Imran_ruckus · ‎04-30-2024

Hi @evantrip08

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in the boot mode. This means that, on the Switch, there will be an Orange/Amber light on SYST and a Green light on PWR.

You tried to reset the Switch with a paper clip multiple times and tried a software recovery of the Switch with a ping not alive error.

As you are getting this ‘ping not alive’ error, please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix this error and repeat the software recovery process once again.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please follow the above process and let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎05-01-2024

Hi @evantrip08

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

No power to AP