No power on ruckus switch

[peterdomingo23]

I tried different power cord, I tried to plug in to another outlet still no power

[peterdomingo23 · Accepted solution]

I do IT work, I know if there a power on the device

[peterdomingo23 · Accepted solution]

I do IT work, I know if there a power on the device

[Imran_ruckus]

Hi @peterdomingo23 

Greetings!!!

Thank you for the response.

We need to confirm with a picture as a part of our process.

Please share a picture of the front and back panels of the switch.  Also, please ensure the ICX7150-C12P is plugged into a known outlet/power source.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

Lennar Home Community.

[peterdomingo23 · Accepted solution]

 

[Imran_ruckus]

Hi @peterdomingo23 

Thank you for the response. 

Please try to reset the Switch once as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset doesn’t work, please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status and power outlet. Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

Lennar Home Community.

[kvamshi]

I have the same problem. What was the resolution?