No power on Ruckus switch

[Jtxa]

Recently had a power surge run through my house and now my Ruckus devices aren’t working at all tried connecting it to a different outlet. No lights same results, seems to be completely dead. Looking for assistance with this issue, TIA.

[Jtxa]

I’ve resubmitted the video, showing me plugging in the ruckus in a working outlet.

[Imran_ruckus]

Hi @Jtxa 

Thank you for the response and the update.

Could you please try hard resetting of the Switch. Please refer to the below VIDEO for the hard reset process.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

NOTE: IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if that works.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jtxa]

Tried the hard reset process and had no success, Switch is still not responding or powering up.

[Imran_ruckus]

Hi @Jtxa 

Thank you for sharing the requested VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up when plugged in. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.