04-30-2024 05:04 AM
Recently had a power surge run through my house and now my Ruckus devices aren’t working at all tried connecting it to a different outlet. No lights same results, seems to be completely dead. Looking for assistance with this issue, TIA.
04-30-2024 05:33 AM
Hi @Jtxa
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-30-2024 05:41 AM
Submitted
04-30-2024 06:10 AM
Hi @Jtxa
Thank you for the response.
As described in the previous post, please shoot a video showing a WORKING power outlet.
Thank you again.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-30-2024 06:21 AM
Resubmitted