No power (green lights aren't on)

[pvitekjr]

I have been on the forums and have troubleshooted everything.   Nothing works.  This has been happening for some time and I'm without internet.  I have household things that aren't workiing.  How can I get a new Ruckus box to replace the one that I have that isn't working?

Thanks   

[Jayavidhya]

Hi @pvitekjr 

Greetings of the day,

Thanks for your information,

For detailed understanding of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let me know if you have any queries in this regard.

Best regards,
Jayavidhya
Lennar Home Community

[pvitekjr]

Thanks for your quick reply.  I checked a different port last night and the greeeen lights came on.  Hopefully, this solves the issue.  Why would a port stop working????

Pat Vitek  

[Jayavidhya]

Hi @pvitekjr 

Greetings of the day,

Thanks for your response,

To find out the root cause of the issue we need to check the LED status of the switch and the access points. So please share the image of the switch and the access points showing the LED status and the cable connections to check whether the cables are connected properly.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community