I have a Lennar home with a Ruckus system and two access points. Neither access point is lit up. One is located on the 1st floor the other on the second floor. The light on the main box is blue and blinking. Both 1st and 2nd floor Ethernet cables are connected to the POE ports on the main box as well as my cable modem. They were working fine and then I noticed my internet was slow as I moved away from where my modem is connected noticing that none of the lights on either access points are lit.
Once you said I had to go to the terminal I was able to google how to do that. Maybe you can take baby steps with me since you don't provide telephone support and all we have is this forum.
Went to the terminal and typed in the IP address like you said. then typed enable. Now I'm not sure what to do. What's next...I have one green light and two orange on my access points. So we are making progress.