No lights on AP's after Reboot...Two green lights on switch

[Randy]

We have 2 APs that are not getting power (no lights). We have performed factory resets, which brings the AP's back online for several hours, and then they somehow are off again (no lights). Our switch has two green lights, which from what I have read, means they are NOT stuck in Boot Mode. Please tell me what I can do next. I believe the switch needs to be replaced.

[Jayavidhya]

Hi @Randy

When all the system LEDs blink green after the factory reset, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

If the Switch is not responding to the factory reset, you need to perform the software recovery process.

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

[Lennar010203]

@Jayavidhya

The hard reset did not work. 

I moved to the software recovery and followed the steps but I cannot ping my switch IP address per the instructions in the link. I even removed my firewall settings and no success. "it is not alive" 

I checked the ethernet settings, the FTFP server settings, and all the prompts in the control panel and I'm stuck. How ease can I troubleshoot?