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Internet Access Sporadic and Slow After Power Outage - ICX 7150 Switch

slaba0815
New Contributor

We had a short power outage and since then the Wifi is working only sporadically and slow. Certain sites/Apps do not work at all when connected to the Access points, however everything works through the Wifi from the provider which leads me to believe its an issue with the ICX7150 switch. I tried to find a solution in the forums but am unable to access the Ruckus switch. None of the passwords suggested works to get access. I need help to fix my connection.

7 REPLIES 7

Jayavidhya
Moderator
Moderator

Hi @slaba0815

Based on your description, it seems like your switch is running from routing code, due the power outage the switch starts running the wrong code 

To solve this issue, you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there 

Here's a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Also you can use the below link to solve this issue.

https://www.youtube.com/watch?v=z4zbJcBSuuw

https://www.youtube.com/watch?v=koUNH9OaadQ

Best regards,

Jayavidhya

Lennar Home Community

slaba0815
New Contributor

I was able to access the switch but think I made a mistake flashing and now have both software as Routing software SPR08090d. How can I fix that?

Hi @slaba0815 

Hope you are doing well !

In order to remove the routing on both partitions you need to preform an upgrade to the Switch ICX-7150-C12P.

We have made 3 different ways  to perform the upgrade to the switch via USB/TFTP/UI-TFTP , since you are already on 8090d code you can do the upgrade to the recommend version SPS8095g based on the support portal. 

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How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to perform an Upgrade via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best Regards 

Fernando Vasquez 

slaba0815
New Contributor

I downloaded the Software 08095g but in the ZIP there is no "boot" directory where I could find the file as described in the instruction?