Hi @Adelaide,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Access points are not turning on.
Could you please let us know the answers to the below queries to assist you better?
1) Was there any power outage before you started facing this issue?
2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @Adelaide ,
Thank you for the response.
Could you please let us know the answers to the below queries to assist you better?
1) Was there any power outage before you started facing this issue?
2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @Adelaide ,
Thank you for the response.
I understand that your Ruckus unit is not working even after the ISP cable is moved to one of the 12 ports.
On the Switch, could you please let us know which lights are on (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
Pinky Rajendran
RUCKUS Lennar Home Community
Hello @Adelaide ,
Thank you for the response.
For us to assist you further, could you please let us know which lights are on on the Switch. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
Pinky Rajendran
RUCKUS Lennar Home Community
