No connection to Internet

[Samrat]

I have had my ruckus system for > 2years when the Lennar home was purchased. 

Everything was functioning properly but about 2 days ago the wifi stopped broadcasting.

I turned the system on and off a few times and reset the system. It would now broadcast but continued to have "no internet connection" when connected and reconfigured. 

I have checked (and changed) connections from the modem to the router. The ISP is functioning properly (AT&T fiber and has a modem/router setup -- has a separate wifi which is functional). 

The ruckus router lights are on PWR, STAT, SYST

3 access points have power green and flashing green for CTL

I reviewed other forum messages regarding this. 

after connecting to the wifi and connecting to the unleashed.ruckuswireless.com I do NOT see any message stating that there are any updates to be installed.

also I'm on a Mac and I did not see support for putty on Mac.

thanks for the help!

[Samrat]

Add stated in my first post. We have at&t and that router/modem is giving out a WiFi connection that is functional. 
Furthermore the other connections from  ruckus to hardwired devices in the house are also functional 

[Jayavidhya]

Hi @Samrat 

Thanks for your response.

Once you are done with the physical factory reset please try to connect the APs and check whether you could see the APs in the unleashed or not.

Please follow the below link to setup unleashed in your mobile app and in web.

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Samrat]

Reset complete.
see my screenshot from above. Unable to connect and configure the WiFi 

[Samrat]

 

 

[Samrat]

I’m sorry but are you reading my posts? It is reset and I cannot connect.

Refer to the screenshot above — connected to WiFi but giving me errors