No access to the Unleashed app

[sakarasev]

Hi, 

I can't receive an access to the network using unleashed app. With the destination unleashed.ruckuswireless.com I'm getting message "Not connected to the Unleashed network". Tried this solution (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connect-connect-to-Ruckus-un...) it didn't work (I'm getting 2 ip addresses, tried both in ruckus app, one is failing with message "destination IP is not Unlished IP, but I can get to it using browser but can't login there using my unleashed app login and password and also super and pw sp-admin, another doesn't give me any message at all, just not login in and doesn't connect using browser). Im 100% sure that the ip I found with recommended software is for Ruckus main HUB by the MAC address.

Can you help me please with that.