CommScope RUCKUS Community Forums

sakarasev · ‎06-18-2023

Hi,

I can't receive an access to the network using unleashed app. With the destination unleashed.ruckuswireless.com I'm getting message "Not connected to the Unleashed network". Tried this solution (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connect-connect-to-Ruckus-un...) it didn't work (I'm getting 2 ip addresses, tried both in ruckus app, one is failing with message "destination IP is not Unlished IP, but I can get to it using browser but can't login there using my unleashed app login and password and also super and pw sp-admin, another doesn't give me any message at all, just not login in and doesn't connect using browser). Im 100% sure that the ip I found with recommended software is for Ruckus main HUB by the MAC address.

Can you help me please with that.

Imran_ruckus · ‎06-19-2023

Hi @sakarasev

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Unleashed App is not working.

It should work with Master Access Point’s IP Address.

Please check the MASTER IP Address once again. Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you confirm your MASTER IP Address, please follow ALL the 4 STEPS carefully, as explained in the post link you shared.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Imran_ruckus · ‎06-22-2023

Hi @sakarasev

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.