No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

[daniel_greenlea]

I recently replaced my old Xfinity gateway with a new one and set it to bridge mode. However, I'm unable to connect to Wi-Fi or Ethernet. Additionally, I cannot access the Ruckus dashboard or the gateway itself through either Wi-Fi or Ethernet.

I restored the gateway by disabling bridge mode through a direct Ethernet connection from my laptop to the Xfinity gateway.
Now I have Wi-Fi and ethernet access. But the ruckus network isn't running.
When I check the device connections on the Xfinity dashboard, all my connections show as "Ethernet." All my devices use Wi-Fi.

The Xfinity gateway seems to be managing the network, while the access points (APs) are functioning as routers. I believe I may need to reset the entire Ruckus network. If I understand correctly, this will require me to manually reset both the APs and the switch.

Are there any alternative options available? Did I make a mistake?

[pinky_ruckus]

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @daniel_greenlea ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.