No Power to Wireless Access Points (Part 2)

[JasonO13]

I am having the same issue as in my prior thread from July 2024.  No power to my Ruckus ICX-7150-C12P.  Last time, an engineer needed to remotely repair my Ruckus.  Please help do the same.  I cannot repair it myself.  

[Imran_ruckus]

Hi @JasonO13 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[JasonO13]

Imran,

1. Since it was last repaired in 2024, the Ruckus was operational until yesterday morning when I noticed it.  I rebooted it and it worked briefly then stopped working completely.    

2.  None of the lights are illuminated and it is plugged in to power.  The wires have been in the same ports since it was installed in 2018. 

 

[Imran_ruckus]

Hi @JasonO13 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 20-25 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[JasonO13]

I have repeatedly reset the switch 20-25 times and it is not working.  When I plug in the power cord while holding the reset button, the LED lights flash amber once then nothing lights up.