No Command Line in Putty

[SH]

Hello,

I've followed the Software Recovery Guide but I'm now stuck at Putty. Putty only shows a green rectangle without any command lines, text, or letters, etc.

I've physically connected my laptop to the ICX 7150-C12P via USB to USC C and also Cat6 ethernet cable to the out-of-band management port. I don't know if the management port it supposed to light up, but there are no lights. The only lights on the switch are amber SYST and green PWR.

I've downloaded TFTP 64 and set it up as instructed with mnz10115.bin and SPS08090k.bin copied to a new folder titled Upgrade.

I've configured my computer's IP address to 192.168.0.2, 255.255.255.0, and 192.168.0.2 as instructed.

I've opened TFTP and set the directory to the Upgrade folder and the server interface to the 192.168.0.2. TFTP has been left open as instructed

I've opened Putty to Serial and COM3 and shown under Device Manager. For what it's worth, my Device Manager shows the Port as Ports (COM & LPT), Silicon Labs CP210x USB to UART Bridge (COM3).

Putty opens but all it shows is a black screen with a single green rectangle. There is no command line input and no text can be entered anywhere.

I have tried alternate ways to connect, including using Advanced IP Scanner. When I run the scanner, no Ruckus devices are detected.

[Squozen]

You won’t see the device on the network as it’s failed to boot (amber SYST light). What have you set your serial settings to?

They should be as follows:

ParameterValue

Baud: Bits per second	9600
Data bits	8
Parity	None
Stop bits	1
Flow control	None

[Imran_ruckus]

Hi @SH 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to perform Software Recovery on your RUCKUS ICX-7150-C12P Switch and are stuck in getting console CLI access.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As you see COM3 as the RUCKUS port details, once again please make sure to enter the data as highlighted in the below screenshot.

Once you enter the above-mentioned parameters click ‘open’ and wait for some time to see the CLI prompts. If you encounter the same issue, please share a screenshot of the PuTTY CLI screenshot you see.

Additionally, please share a picture showing the Software Recovery cable connections between the Switch and the laptop.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community