No Command Line in Putty

[SH]

Hello,

I've followed the Software Recovery Guide but I'm now stuck at Putty. Putty only shows a green rectangle without any command lines, text, or letters, etc.

I've physically connected my laptop to the ICX 7150-C12P via USB to USC C and also Cat6 ethernet cable to the out-of-band management port. I don't know if the management port it supposed to light up, but there are no lights. The only lights on the switch are amber SYST and green PWR.

I've downloaded TFTP 64 and set it up as instructed with mnz10115.bin and SPS08090k.bin copied to a new folder titled Upgrade.

I've configured my computer's IP address to 192.168.0.2, 255.255.255.0, and 192.168.0.2 as instructed.

I've opened TFTP and set the directory to the Upgrade folder and the server interface to the 192.168.0.2. TFTP has been left open as instructed

I've opened Putty to Serial and COM3 and shown under Device Manager. For what it's worth, my Device Manager shows the Port as Ports (COM & LPT), Silicon Labs CP210x USB to UART Bridge (COM3).

Putty opens but all it shows is a black screen with a single green rectangle. There is no command line input and no text can be entered anywhere.

I have tried alternate ways to connect, including using Advanced IP Scanner. When I run the scanner, no Ruckus devices are detected.

[SH]

Thank you, Imran. Please see the images below. 

 

 

 

 

[Imran_ruckus]

Hi @SH 

Thank you for the response and the update.

Could you please share a screenshot of the Device Manager showing the COM port details?

Thank you again.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[SH]

Please see the screenshot of Device Manager with COM3 below. Thank you.

[SH]

Imran, please see screenshots of the other settings as well in case that helps. I believe I have followed the provided guide step by step, exactly as instructed.

[Imran_ruckus]

Hi @SH 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paperclip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.