No AP lights

[dsmith160]

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

[dsmith160]

I have pictures how do I add them?

[dsmith160]

I'm not accepting your Solution Pinky Rajendran. You haven't done anything to resolve the issue!

How do I add attachments to send in this communications?

[dsmith160]

Hey Pinky, now that I have the replacement switch, please provide how to setup the switch and AP to communicate.

Thanks

[pinky_ruckus]

Hello @dsmith160 ,

Thank you for your response.

We are glad to hear that you have received the replacement switch.

Kindly request that you create a new support case for the setup and configuration of the new Ruckus switch. We will be happy to assist you through the new case.

We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community