No AP lights

[dsmith160]

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

[Imran_ruckus]

Hi @dsmith160 

I hope you're doing well.

Thank you for your response and the update.

If you have already attempted the Software Recovery process, could you please provide details on the step where you're encountering issues, along with any relevant screenshots? This will help us better understand the situation.

Additionally, kindly share a picture showing the cable connections between the Switch and the laptop during the Software Recovery process.

We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community