New Ruckus replacement WiFi signal lost

[Logan11]

I recently got a replacement for my old Unit that died. All is working as it is projecting to both extenders yet I am unable to find the new WiFi network as the original was set up 5yrs ago when the house was built and the tech at the time changed the network name/password. I am looking for help in finding the network/password (default if one) so I can finally get my housed back up and running. And no. There is no network signal projecting to my phone or other devices as all network names are the same from before the Ruckus died.

Thank you for the help

[Imran_ruckus]

Hi @Logan11 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS with no Wi-Fi signal.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that the Wi-Fi signal is broadcast from the RUCKUS ceiling-mounted Access Points. Once connected to the new switch, the setup should function as it did previously.

However, if the issue persists, you may perform a factory reset of the Access Points and configure a new Wi-Fi network from scratch.

For detailed steps, please refer to the RUCKUS Lennar Knowledge Base self-help article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please let me know if you need any assistance during the process, I’ll be happy to help.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Imran 

Hello. So I followed the link you sent to create a new WIFI network (SSID) and the webpage has no instructions on how to do that. I reset the Ruckus 5 times with the reset button and nothing has worked. 

Can you tell me how to set up a new SSID from scratch please.

Thank you

Jason

[Imran_ruckus]

Hi @Logan11 

Greetings!

Please refer to the RUCKUS Lennar Knowledge Base self-help article shared in my previous post. It includes both a step-by-step guide and video tutorials (please refer to Option 1: Using a Web Browser).

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Kindly follow the instructions carefully and let me know if you encounter any issues at any step, I’ll be happy to assist.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Logan11 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support