New Router from ISP Extenders don't work now

[Dozerdoz]

My frontier router was dropping internet randomly so they send me a new eero pro 6e. I get perfect internet from the actual router but now my extenders do not put out internet. If they do, it'll be 300 mbps then die quickly but mostly there is no internet. I tried a factory reset but that did not work. And I do not know how to log into unleash to look at my network and troubleshoot. Please help. 

[Dozerdoz]

Most of the time it shows no internet, then it will get internet. I'll run a speed test and now the internet is between 30mbps-300mbps download but no upload. Then the internet will not work again. 

[pinky_ruckus]

Hello @Dozerdoz ,

Thank you for the response.

I understand that you are facing issues with Internet connectivity on your RUCKUS setup.

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Dozerdoz ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Dozerdoz]

I gave up on it, this is not good equipment. I'm using different products now. 

[Imran_ruckus]

Hi @Dozerdoz 

Greetings!!!

Thank you for the response.

Apologies for the inconvenience.

Let me help you, if nothing works I will help you with RMA/Replacement.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community