New Lenner Homeowner - Need Help

[Him2]

Hi. We recently moved into a Lennar home and we that the home has 3 Access points in the house. We were told to download the Ruckus Unleashed app and begin configuring. Since we’re not the first homeowners there’s no Configure.Me WiFi. There’s also no sticker in the panel with log in info. Previous homeowner also doesn’t have any info. We are not tech people in any way so hoping someone can help provide step by step instructions for starting from the beginning. Assuming we have to reset everything? 

[Imran_ruckus]

Hi @Him2

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

Apologies for the delayed response. As this post was raised in the Unleashed team and now moved to Lennar.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices in your recently moved Lennar Home to access the Internet via it.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new RUCKUS Unleashed Wi-Fi Network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point. 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.