Reconnect after awitching cable

[kyeiboampong]

Hi,

Can someone help me to reconnect back to my ruckus account? I updated my cable; struggling to reconnect back to ruckus.

Regards,

Kyei Bomapong

732-646-0474

[Imran_ruckus]

Hi @kyeiboampong 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices in your Lennar Home.

Please make sure the connection between the devices is as per the description in the below guide. Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

If the connections are as per the above explanation and still your RUCKUS setup is not working, could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kyeiboampong]

My system is already connected and I have been ymusing it for sometime now. I switched my xfinity account and I'm unable to connect to ruckus anymore. That's all I need help with.

[Imran_ruckus]

Hi @kyeiboampong 

Thank you for the response and the information you shared.

Could you please share the Pictures requested in my previous post?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kyeiboampong]

Can you just help me to log back into ruckus?