Network issue

[haseeb3hassan]

WiFi not working. On router power Les green light blinking. Contacted xfinity everything is good on there end.

[Imran_ruckus]

Hi @haseeb3hassan 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi issues via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding. 

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[haseeb3hassan]

yes, it was operational and working perfect until we have power outage

on the ruckus box it self both lights are visible green and amber. On xifinity modem black cable going to ruckus switch have a green light

I have 2 access point in my house.

1- access point downstairs only green power led is blinking no other lights are on/cannot see.

2-upstairs access point have all the green lights solid/steady but power led green light blinking

[Imran_ruckus]

Hi @haseeb3hassan 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

Based on the information/pictures provided, it appears that your RUCKUS ICX-7150-C12P Switch and Access Point is a normal state. However, the issues you mentioned are indicative of a Routing Code (SPR) problem due to power outages, please refer to the RUCKUS Lennar Knowledge Base self-help article below for guidance on troubleshooting:

Fixing RUCKUS ICX-7150-C12P Switch Routing Code (SPR) Issue

If you have any questions or encounter difficulties during the troubleshooting process, please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @haseeb3hassan 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community