Network Issue

[Chaycen]

Not sure if I’m posting in the correct location. I have whatever ruckus equipment came with the Lennar Smart home package. Never had an issue until last night. Double checked with Century Link and there are no outages or issues with my service. However, the only network I’m experiencing issues with is my Ruckus Unleashed protected network. I’ve unplugged both the Century Link router and the Ruckus equipment multiple times. I have no idea what the sudden issue is and looking for any assistance in getting my network back up. Thanks 

[Imran_ruckus]

Hi @Chaycen 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have a network issue via the RUCKUS setup in your Lennar Home.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Chaycen]

 

 

 Here are the best pictures I can get. The switch panel is in a media enclosure so it’s a tight fit try to get all of the lights and ports in a picture. I only have one switch in the middle of the house

[Imran_ruckus]

Hi @Chaycen 

Thank you for the response and the update.

As per the lights status of the RUCKUS ICX-7150-C12P Switch and Access Points, they are in a normal state. Please follow the below process and help me with the queries.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Chaycen]

I was able to locate the IP for the switch panel but I have a MacBook and both applications to access the command line are only for Microsoft so I wasn’t able to get to that step.