Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

[Elispirer]

Hello, 

We are losing the home internet few times a day and the only way to fix it is by restarting  my Ruckus device (ICX 7150-C12P) few times a day. How can I fix it? Same thing happened few years ago and I received a new router. Not sure what to do. Please help. Thanks.  Eli

[Elispirer]

I gave up on fixing the issue. Lennar are selling homes which include "smart home" with ZERO support. I will add my comments in the review that I will write. 

Have a good day

[Imran_ruckus]

Hi @Elispirer 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Elispirer]

test

[pinky_ruckus]

Hello @Elispirer ,

Thank you for the detailed information through the private chat.

We have upgraded the Switch and the AP to the recommended version and created a new Wi-fi network as well.

Please monitor and confirm if you are facing the issues again after the upgrade.

You may use the same thread to update us on the status.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Elispirer]

Thanks Pinky for yours and your team member time. I will keep you updated on status. Thanks.