Need to reset connection to ruckus wireless

[rrrahul2023]

Hi,

We just moved to the new home at Lennar homes. Previous owners had the ruckus installed. I need to reset the ruckus wireless extenders. Please help with the process.

Thanks and Regards

Rishi

[Imran_ruckus]

Hi @rrrahul2023 

Please follow the below process to factory reset your APs to configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove the ethernet cable of the 1st Access Point from the Switch panel, and perform the factory reset on the 2nd Access Point. Once the factory reset configuration gets complete, wait for some time and connect the ethernet cable of the 1st Access Point back to the Switch port.

Please perform the factory reset of the Access Points from a Web browser as described below.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rrrahul2023]

Thank You for your help. I got first access point working. However I am not sure if my second access point is working.I did the same thing as the first access point by resetting it after I finished the first one. It did not show " configurenow" option for the second one.Will it have the same name as the first access point ?

Thanks and regards

Rishi

[Imran_ruckus]

Hi @rrrahul2023 

Greetings!!!

Please note, we have to perform a factory reset by unplugging other Access Points and keeping only ONE Access Point connected to the Switch on which you are performing a factory reset. Once the factory reset process is complete we have to just plug the unplugged access point back to the Switch ports and all Access Points will sync with each other in some time.

In your case remove the ethernet cable of the 1st Access Point from the Switch panel, and perform the factory reset on the 2nd Access Point. Once the factory reset configuration gets complete, wait for some time and connect the ethernet cable of the 1st Access Point back to the Switch port.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.