Need to get a new switch

[jose_sandoval]

I was in contact with ruckus about a year ago with regards to my switch being stuck in router mode. Unfortunately, I do not have the hardware to access the switch so it was suggested that I get a new switch. I know I have the serial number which I didn’t have access to because of the way it was mounted. Can someone please help me with this issue? I’m not sure why we can’t speak to someone in person but if someone can call me, you can reach me at 213-725-4113. Thank you! 

[jose_sandoval]

I just tried accessing the switch via my laptop that I borrowed from a friend and now the whole unit isn’t powering on. Can we replace now?

[Imran_ruckus]

Hi @jose_sandoval 

Thank you for the response and the information.

Please share the screenshot of the error when you are trying to access the Switch on the Laptop. 

If your Switch is not getting on please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.