Need support - WiFi continually dropping

[JASPER84]

**ICX7150\-C12P / Ruckus APs repeatedly dropping Wi\-Fi multiple times per hour**

Hello Ruckus Support,

I am looking for assistance troubleshooting a recurring issue with my Lennar\-installed Ruckus home Wi\-Fi system\.

**System setup:**

- Spectrum internet service
- Spectrum Hitron EN\-2251 modem
- Linksys EA7500 router
- Ruckus ICX7150\-C12P switch in the Lennar network panel
- Two Ruckus ceiling\-mounted access points

The issue is that the Ruckus Wi\-Fi network repeatedly drops several times per hour\. During these events, Wi\-Fi devices disconnect completely and then reconnect after several minutes\.

I have confirmed the issue does not appear to be with the Spectrum modem or Linksys router:

- The Spectrum modem remains online\.
- The Linksys router remains powered and stable\.
- Wired Ethernet devices connected through the Linksys continue working during the Wi\-Fi outages \(for example, TV streaming and other wired devices\)\.
- The issue appears isolated to the Ruckus system\.

Observed behavior:

- Both Ruckus ceiling access points appear to be affected together\.
- The ICX7150\-C12P SYST light changes behavior during failures \(flashing yellow/orange or solid yellow/orange at times\) and then returns to green\.
- The access points recover after several minutes\.
- The issue continues to repeat throughout the day\.

Ring Alarm provides a useful record of the interruptions because it switches to cellular backup whenever the Wi\-Fi/internet connection drops\. Examples from today:

- 1:22 PM — Ring Alarm switched to cellular backup
- 1:26 PM — Connection restored
- 1:10 PM — Switched to cellular backup
- 1:14 PM — Connection restored
- 12:49 PM — Switched to cellular backup
- 12:54 PM — Connection restored
- 12:39 PM — Switched to cellular backup
- 12:43 PM — Connection restored
- 12:30 PM — Switched to cellular backup
- 12:35 PM — Connection restored

This pattern continues repeatedly throughout the day, with outages occurring several times per hour\.

Troubleshooting already completed:

- Multiple full power cycles of the Spectrum modem, Linksys router, and ICX7150\-C12P switch
- Proper startup sequencing \(modem → router → Ruckus switch\)
- ICX7150 recovery/reset procedure using the front reset button \(the system recovered afterward, but the issue returned\)

At this point, I would appreciate assistance determining whether this is:

- an ICX7150\-C12P hardware issue,
- a PoE issue affecting the access points,
- a firmware/software issue,
- or another known failure mode\.

Please let me know what logs, diagnostics, serial numbers, or additional information you need\. I would also appreciate guidance on whether this equipment may need replacement\.

Thank you for your help\.

[as1246]

HI there,

 Thank you for reaching out the RUCKUS Lennar home community.

I see you have Wi-Fi dropping issues with the RUCKUS equipment. The first troubleshooting step you can try is to factory reset the ICX switch. Here I include a link with the steps to do so. Please perform the steps and report back the outcome in case further assistance is needed. here's the link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

 Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support 

[JASPER84]

Hello,

I completed the ICX factory reset steps as instructed.

After the reset, the switch went through its startup process. Approximately 7–8 minutes after the reset, the access points came back online and I was able to reconnect to Wi-Fi.

The ICX switch continued through its startup process, and the status/system lights eventually returned to normal green with Ethernet activity returning.

However, the original Wi-Fi dropping issue has continued. After being back online for approximately 6–8 minutes, the Wi-Fi dropped again. My devices disconnected from Wi-Fi, and the wireless network was temporarily unavailable. After several minutes, the access points went through the startup sequence again and Wi-Fi returned.

The Spectrum modem and Linksys router continue to appear normal during these events, and wired devices connected through the network have continued to work.

Please let me know what additional troubleshooting steps you recommend.

Thank you.

[as1246]

Thank you so much for the update letting me know the outcome after performing the hard reset on the ICX7150 switch. Since the issue remains, we could take a deeper look at the switch to determine if there's a hardware issue with its power and PoE capabilities.

 Are you able to access the command line interface of the ICX7150 switch? If so, please collect and share the following output:

skip

show version

show run

show inline power

show inline power detail

show chassis

show log

page

 Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support 

[JASPER84]

Hello Arnoldo,

No, I’m not able to access the command line interface of the ICX7150 switch.

I was able to locate the switch on my network and access the web login page, but I’m not able to access the switch further or collect the requested CLI outputs.

This issue is continuing to cause frequent Wi-Fi interruptions and is significantly impacting my ability to work and run my business from my home office. I need to get this resolved as soon as possible. I have also reviewed the Lennar support discussions and have seen mulitple reports from other users experiencing the same Ruckus-related Wi-Fi cycling issues.

Please let me know the recommended next step and any information you can provide on the likely cause and path to resolution.

Thank you for your help.