Need support - WiFi continually dropping

[JASPER84]

**ICX7150\-C12P / Ruckus APs repeatedly dropping Wi\-Fi multiple times per hour**

Hello Ruckus Support,

I am looking for assistance troubleshooting a recurring issue with my Lennar\-installed Ruckus home Wi\-Fi system\.

**System setup:**

- Spectrum internet service
- Spectrum Hitron EN\-2251 modem
- Linksys EA7500 router
- Ruckus ICX7150\-C12P switch in the Lennar network panel
- Two Ruckus ceiling\-mounted access points

The issue is that the Ruckus Wi\-Fi network repeatedly drops several times per hour\. During these events, Wi\-Fi devices disconnect completely and then reconnect after several minutes\.

I have confirmed the issue does not appear to be with the Spectrum modem or Linksys router:

- The Spectrum modem remains online\.
- The Linksys router remains powered and stable\.
- Wired Ethernet devices connected through the Linksys continue working during the Wi\-Fi outages \(for example, TV streaming and other wired devices\)\.
- The issue appears isolated to the Ruckus system\.

Observed behavior:

- Both Ruckus ceiling access points appear to be affected together\.
- The ICX7150\-C12P SYST light changes behavior during failures \(flashing yellow/orange or solid yellow/orange at times\) and then returns to green\.
- The access points recover after several minutes\.
- The issue continues to repeat throughout the day\.

Ring Alarm provides a useful record of the interruptions because it switches to cellular backup whenever the Wi\-Fi/internet connection drops\. Examples from today:

- 1:22 PM — Ring Alarm switched to cellular backup
- 1:26 PM — Connection restored
- 1:10 PM — Switched to cellular backup
- 1:14 PM — Connection restored
- 12:49 PM — Switched to cellular backup
- 12:54 PM — Connection restored
- 12:39 PM — Switched to cellular backup
- 12:43 PM — Connection restored
- 12:30 PM — Switched to cellular backup
- 12:35 PM — Connection restored

This pattern continues repeatedly throughout the day, with outages occurring several times per hour\.

Troubleshooting already completed:

- Multiple full power cycles of the Spectrum modem, Linksys router, and ICX7150\-C12P switch
- Proper startup sequencing \(modem → router → Ruckus switch\)
- ICX7150 recovery/reset procedure using the front reset button \(the system recovered afterward, but the issue returned\)

At this point, I would appreciate assistance determining whether this is:

- an ICX7150\-C12P hardware issue,
- a PoE issue affecting the access points,
- a firmware/software issue,
- or another known failure mode\.

Please let me know what logs, diagnostics, serial numbers, or additional information you need\. I would also appreciate guidance on whether this equipment may need replacement\.

Thank you for your help\.

[as1246]

Hi there,

 Understood. If you have access to the web GUI, you can perform a software upgrade from it. This step will help us discard software-related problems. Let's install the 08095t version on the switch. Here's the link to download the 08095t firmware:

https://support.ruckuswireless.com/software/4763-ruckus-icx-fastiron-08-0-95t-ga-software-release-zi...

If the switch currently has firmware 08,0.95 or below, please follow these instructions:

https://support.ruckuswireless.com/articles/000015158

 If the switch has firmware above 08.0.95 (09.0.X or 10.0.X) please follow these instructions:

https://docs.vistancenetworks.com/bundle/fastiron-10010-webguide/page/GUID-C9834D2E-8B93-41E7-B61B-7...

 Please report back to us with the results to further assist you with the problem.

 Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support 

[JASPER84]

Hello Arnoldo,

I do not have access to the web GUI. I was only able to reach the ICX7150 login page at 192.168.10.131, but I do not have the username and password needed to log in.

Can you please provide guidance on obtaining the login credentials or the recommended next step?

Thank you.

[as1246]

Please try the default credentials super and sp-admin for the password. You can also try admin-admin as some lennar homes have that as the credentials for the switch

Regards,

Arnoldo Sanabria

RUCKUS | Lennar Home Community Support