Need replacement ruckus

[mnoone10]

Hi, my ruckus has not been operational for about a month. Can you please help me get a replacement?

[Imran_ruckus]

Hi @mnoone10 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, it appears that your ICX-7150-C12P switch is not powering up. When plugged in, the device briefly flashes an amber light before going dark. You have confirmed that the switch is connected to a known working outlet/power source, yet the issue persists.

Given the circumstances, this switch unit should be processed for RMA (Return Merchandise Authorization), which essentially means it will be replaced.

Feel free to contact us via chat. Copy the link of this post (URL), and paste it into the chat when prompted for the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mnoone10]

Thank you. I communicated through the chat and shared the link for this thread. Completed my contact information and then received a follow up email saying that they cannot help me via email or phone because my home is a Lennar built home. Please tell me how I can go about ordering a replacement. 

[Imran_ruckus]

Hi @mnoone10 

Greetings!

Thank you for your response.

We apologize for any confusion. Our role is to assist with technical inquiries and the approval process for RMAs.

For further assistance with the RMA process, kindly reach out via CHAT. Please initiate your RMA request through the CHAT platform, providing the serial number of the switch unit. Additionally, when it asks for the URL/link of your post, copy and paste the link to this post (URL) into the chat. (Refer to the screenshot below)

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[mnoone10]

Good morning. I plugged in the replacement unit but the 5G light on the WAP is yellow and my devices still don’t connect. Is there something else I need to do to make the device connect properly?

[pinky_ruckus]

Hello @mnoone10 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a replacement Switch and the devices are not getting connected.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community