Ruckus Unleashed network not restoring after power surge at home

[MGThomas21]

Home experienced a small power surge during lightning storm - some minor electronic appliances were damaged. I leashed router turns on and lights initiate but the ruckus network does not come on and only “Restore.io…” network is shown that prompts for a password I don’t seem to have. Everything starts up and the ruckus dedicated network starts (no web access obviously) but the unleashed network to bridge my WiFi to the dedicated channel is not showing. Help!!

[pinky_ruckus]

Hi @MGThomas21 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage. 

Could you please let us know the answers to the below queries to assist you better?

1)    On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2)     May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, the light status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.