Need help!

[Aromero]

Need help, having problems with switch/APs after power outage, has not been the same since.

[Aromero]

1) Yes was working great until power outage for almost 2 years.

2) All lights that are illuminated on SWITCH are green, no amber. Lights currently illuminated are STAT, SYST, PWR. Port 1 is connected to modem, yes it does provide internet being that is currently what we are utilizing, Xfinity router/modem. The other ports connected are the 3 access points, all flickering green. C1/C2 and X1/X2 have nothing plugged into them. The 3 ports located under the the PWR icon have nothing plugged into them. 

3. Yes Xfinity router/modem is working. It is what we are currently using since power outage.

4) 3 access points. First AP- 5g/2.4g/PWR illuminated green, no other lights illuminated. No Amber.

                             Second AP- SAME AS FIRST

                             Third AP- 5G/2.4/CTRL/PWR all green. No amber

I am trying to upload pictures, but it's saying file is too big. 

[Imran_ruckus]

Hi @Aromero 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after a power outage. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to check some configuration. To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Aromero]

I found the IP adress, followed the instructions for Mac/termianl, Keeps telling me command not found after inputting username, @IP adress

[Imran_ruckus]

Hi @Aromero 

Greetings!!!

Thank you for the response and the information you shared.

Please try to access the Switch IP Address address in a web browser and try to login.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please confirm once logged in and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.