Need help with password reset

[saisrikanth579]

Hi Team,

I hope you're doing well. I haven't used my Ruckus Mesh Wi-Fi system in a while, and unfortunately, I’ve forgotten the password for the Ruckus wireless network. I’ve attempted to reset it using the "forgot password" option, but it hasn’t worked.

Could you please assist me with resetting the password at your earliest convenience? I’m in urgent need of access to the network, and I would greatly appreciate your help as a priority.

Thanks,

Sreekanth

[Imran_ruckus]

Hi @saisrikanth579 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS wireless network.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/  to upgrade the RUCKUS Unleashed Access Points.

If you don’t know the login username/password, please try using the default username and passwords provided below.

If you are still unable to access it, the only option left is to perform the physical factory reset the Access Points. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[saisrikanth579]

Hi Imran, 

Thanks for your prompt reply!

I am unable open the link https://unleashed.ruckuswireless.com/  which you shared above, its throwing below error message.

Could you please call me on 925-804-5445 to help me out with this issue.

I have tried physical reset but it still no luck.

Thanks,

Sreekanth

[Imran_ruckus]

Hi @saisrikanth579 

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only as this is bases on the best effort support basis.

However, I am here to help you step-by-step.

Could you please let me know at what step you are stuck while performing the physical factory reset of the Access Points?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[saisrikanth579]

After the physical factory reset i am supposed to see Configure me network but i am unable to see that.