Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

[pravinsv]

Hello,

I am a new Lennar user and was trying to connect both the Ruckus switch and Ruckus AP to my wifi network.

As per instructions from my seller, I tried to reset the Ruckus switch in the media outlet, but do I need to also reset my Ruckus AP? Please let me know.

So after resetting the Ruckus switch in the media outlet, connected to my Xifnity wifi modem-router, although, i see green lights on my AP ( on the PWR Led indictor and 2.4G Led indicator, but no light on the AIR Led indicator nor the CTL Led indicator) , but I am still unable to login my Ruckus switch's online dashboard nor the Ruckus AP's dashboard -- which i assume is through their respective IP's right -- that i found from my Xfinity app.

Kindly let me know the default credentials for logging into Ruckus switch dashboard and likewise into my Ruckus AP's dashboard in order to configure them to connect to my wifi network.

Any prompt help in setting up the Ruckus switch to connect to my Xfinity wifi network and also setting up Ruckus AP to my wifi network is highly appreciated.

Looking forward to hearing from you soon.

Thanks,

Pravin.

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[pravinsv]

Hello Imran,

I went through the link : https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C... that you had provided which mentions about resetting Access point as well, as the login password provided in the media outlet box, doesn't work for the lennar wifi network name mentioned in it. So as per point#7 in the link given above, I need to reset my access point.

Hence, I tried resetting the access point, through the web interface by clicking on `Restore to Factory settings` button in the Administrator tab in the left pane, i just see this screen:

but my access point isn't being reset, since after the reset as explained in the link shared by you, i should see a wireless network called `Configure.me-xxxxxx` in my list of available wireless networks, but i don't see it.

So I am basically still stuck unable to reset my access point using the web interface, nor the unleashed app.

Do I need to physically factory reset the access point, which is hooked to the ceiling of my living room or is there another way to reset the access point? I searched on youtube, and i found that through SSH command also we can reset the ruckus access point , but since it is not mentioned as one of the steps in the link shared that you had shared earlier, I am not sure if it is a valid step that i should attempt.

Please let me know.

Looking forward to hear from you to resolve my wifi network set up across both the floors of my condo, asap.

Thanks,

Pravin.

[Imran_ruckus]

Hi @pravinsv 

I hope this message finds you well.

Thank you for your response and the update.

For Lennar Home users, we typically recommend performing a physical factory reset of the RUCKUS Access Points. This can be done using a paper clip to press the reset button located on the rear side of the device. To carry out this process, you may need to unmount only one Access Point, as outlined in the article you referred to.

You can use a paper clip to unmount the Access Point. Please refer to the following video starting at 3:30 minutes to learn how to safely remove the AP from the ceiling:

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Alternatively, if you prefer to reset the Access Point using its IP address, please refer to the following article for detailed instructions:

How to reset entire Unleashed network

Please don’t hesitate to reach out if you have any questions or need further clarification.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community