Need a technician for reset access to Lennar Home system-new home purchase

[LC_4]

Sorry for duplication - this was posted in Community forum previously.

We would like to be connected with certified or capable technician who can come to the home to reset and set up for our use and enable us to continue to maintain connectivity using the system.

[Imran_ruckus]

Hi @LC_4 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[LC_4]

Since you have indicated that you do not have a way to connect us with a technician, we will work with someone to assist us with the system.

[Imran_ruckus]

Hi @LC_4 

Greetings!!! 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Let me try to help you step-by-step.

To better assist you, could you please provide the following information?
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL above information and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @LC_4 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Help me with the requested queries from my last response to assist you step-by-step.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @LC_4 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community