Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

[eeeenz24]

Hello,
​My Ruckus ICX 7150-C12P switch is stuck in a boot loop (blinking orange to green every 10–15 minutes) and dropping my internet connection completely.
​I have performed over 10 manual factory pin-resets, but the issue persists.
​Please send a technician or assist me with an RMA replacement for this defective unit as soon as possible.
​Thank you,
Inna Louise Relloso

[Sgatjens]

Hello @JASPER84 
Greetings!!! 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case is raised by @eeeenz24 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Thank you again for your understanding. 

Best regards, 

[Sgatjens]

Hello @NorthJa 
Greetings!!! 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case is raised by @eeeenz24 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Thank you again for your understanding. 

Best regards, 

[Sgatjens]

Hello @eeeenz24 

Could you please follow the steps provided on the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...
 

Please let me know if the issue persists after that

RUCKUS | Lennar Home Community Support

[eeeenz24]

I did all of this yesterday and it is still faulty. 

[eeeenz24]

The hardware won't even connect to my Windows laptop (Surface laptop). I did not see anything.