Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

[eeeenz24]

Hello,
​My Ruckus ICX 7150-C12P switch is stuck in a boot loop (blinking orange to green every 10–15 minutes) and dropping my internet connection completely.
​I have performed over 10 manual factory pin-resets, but the issue persists.
​Please send a technician or assist me with an RMA replacement for this defective unit as soon as possible.
​Thank you,
Inna Louise Relloso

[Sgatjens]

Hi   

Greetings!!! 

Thank you for sharing the requested information. 

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists. 

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process. 

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below. 

 

Please let me know if you have any queries in this regard. 

Thank you again for your patience and understanding. 

  

Best regards, 
 

[Sgatjens]

Hi 

Greetings! 

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.  

Please check and let me know if you have any questions. 

Thank you once again for your patience. 

  

Best regards, 
 
RUCKUS | Lennar Home Community Support 

[Typo87]

Wait, how is this possible. We started having the same issue 2 nights ago. lennar home, 7150 in the basement, yellow light and dropping internet. I was here reading this post for ideas when I realized these are posts from the last day or two, also lennar people, with the exact same problem. I figured my Ruckus switch was just starting to fail. How can we all be having the same problem on the same day? We all suddenly need an RMA hardware replacement at exactly the same time? There has to be an explanation for this.

[wiretail]

Are you on the latest firmware? What about the switch firmware and PoE firmware? Do the unleashed logs or Events page show anything. Have you logged into the unleashed admin?

[eeeenz24]

I already tried all of this yesterday for the past 4 hours and none are working. Can I just please have a replacement since no technician is available.