My two R510 APS have died.

[zacvacek]

Hello,

I am the original owner of a Lennar home with two ceiling mounted R510 access points (one upstairs, one downstairs). As of yesterday they are both completely dead. No lights whatsoever.

I bought the house 2018, so they are roughly six years old. No issues thus far until now.

Please advise how best to proceed. Thank you!

[Imran_ruckus]

Hi @zacvacek  

Greetings!!!

Thank you for the response and the update.

As your RUCKUS ICX-7150-C12P Switch is on an older non-UFI 08061a version (please refer to the screenshot below), it is causing these issues. We suggest you upgrade your Switch to a stable recommended version.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the upgrade process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

We suggest using a Windows laptop/PC for the upgrade process.

Please follow the upgrade process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @zacvacek 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[zacvacek]

 

[Imran_ruckus]

Hi @zacvacek 

Thank you for the response and the information you shared.

Please help me with the below command outputs as well.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Thank you again. We appreciate your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ebalele]

Hi. I am having the same issue. However, I don't see Rukus as a device connected to my network.