My ruckus system

[Kmmw113]

Both of my ruckus systems have gone dark-no lights, and not connected.

[Imran_ruckus]

Hi @Kmmw113 

Thank you for the response and the information.

To assist you further with required steps, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. (Refer to the mentioned screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kmmw113]

I can’t upload photos

[Imran_ruckus]

Hi @Kmmw113 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Pease share the requested information from my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Kmmw113 

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kmmw113]

I am logged in, and that toolbar does not appear when I click reply to message. It’s an empty text box that all I can do is type in.