My icx 7150-c12p outage .

[Overruckus]

My icx 7150-c12p stopped working after power outage . It shows up on the app as disconnected. I click on it and it prompts to login. I use my login and nothing happens! I've had power outages before and it's always been fin this time it's not working. Help!

[Imran_ruckus]

Hi @Overruckus 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Overruckus 

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please help me with the requested queries from my last post and let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Overruckus]

 

 

 

  

[Imran_ruckus]

Hi @Overruckus 

Greetings!!!

Thank you for the response and the update.

As per the light status of the RUCKUS devices from your shared pictures, they are in a normal state. However, I see Switch is not connected in the Unleashed application with ICX7150-C12-Router. This means the Switch is running on the Routing code causing these issues.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article which will help you troubleshoot and get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the above guide and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.