My Ruckus switch is showing amber color and access point lights are not on even after power cycling.

[sangimus]

I noticed no internet and no light on my access points. Then i've check my Lennar SW/WLC displayed an amber light only to power cycle several times with no success of restoring the APs. 

[Jayavidhya]

Hi @sangimus 

For detailed understanding of the issue please let us know the LED status of the switch using the below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat 

Best regards,

Jayavidhya

Lennar Home Community
 

[sangimus]

[Jayavidhya]

Hi @sangimus 

Based on your images it seems that the switch has one green light and amber light which means that the switch is stuck in boot mode.

As the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

[sangimus]

ARE YOU SERIOUS!!! I've submitted this ticket on WEDNESDAY!!!! Do you really expect a person with no IT background to figure this out? What kind of support are you providing here? you can't expect me to do this! please go and process the RMA.

-S