My Ruckus Switch i.e. ICX7150-C12P-2X1G is stuck in booting and not powering up my access points

[sairamkill]

Hi, My Ruckus switch ICX 7150-C12P-2X1G is stuck in boot. There power trip after which it started showing Amber/Orange light on "SYST" and Green light on "PWR" & NO lights on APs. I have tried to reset, while powering on. It keep stuck at booting with orange lights flashing. I'm tired of doing restarts. followed all the steps from NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled.  Nothing worked, never got response from switch. 

Tried these steps couple of time but no luck. 

Please approve RMA. I cant spend more time on it, already wasted a lot of time.

[pinky_ruckus]

Hello @sairamkill ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is stuck in boot mode.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

The issue will be fixed once the software recovery is completed.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please share the screen shot of the point where you getting stuck while performing the Software recovery. Also, please share a picture of the software recovery cable connections between Switch and laptop.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[sairamkill]

Hi Pinky,
Thanks for a prompt reply.
Here is the console log:

ICX7150-Boot>?
? - alias for 'help'
boot - boot default, i.e., run 'bootcmd'
boot_primary- boot from primary partition

boot_secondary- boot from secondary partition

bootm - boot application image from memory
cp - memory copy
cpld_read- Read from cpld
cpld_write- write to cpld
dump_cpld- Dump CPLD Registers
eeprom - EEPROM sub-system
ext2load- load binary file from a Ext2 filesystem
ext2ls - list files in a directory (default /)
help - print command description/usage
hwinfo - Show HW Info
i2c - I2C sub-system
logging_disable- Disable Uboot Logs.
logging_enable- Enable Uboot Logs.
md - memory display
nand - NAND sub-system
ping - send ICMP ECHO_REQUEST to network host
powercycle- Do a Hard Reset
printenv- print environment variables
reset - Perform RESET of the CPU
saveenv - save environment variables to persistent storage
setenv - set environment variables
sf - SPI flash sub-system
show_image- Show Stored Images.
tftpboot- boot image via network using TFTP protocol

update_primary- update primary partition

update_secondary- update secondary partition

update_uboot- - get the uboot image over tftp.

usb - USB sub-system
verify - Verify Image
version - print monitor, compiler and linker version
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.1.1
uboot=mnz10114
image_name=SPS08080d.bin
ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 120/16379 bytes
ICX7150-Boot>ping 192.168.1.1
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 192.168.1.1 is not alive
ICX7150-Boot>bootm
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
3 ecc_errors after reading 58b8000:58b9800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>loging_enable
Unknown command 'loging_enable' - try 'help'
ICX7150-Boot>loging_enable
Unknown command 'loging_enable' - try 'help'
ICX7150-Boot>logging_enable
ICX7150-Boot>bootm
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 2
BOOTING image from Primary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>boot_secondary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 2
BOOTING image from Secondary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 58b8000:58b8800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 2
BOOTING image from Primary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>powercycle


Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

Logging is Enabled...
UBOOT: BE Mode
ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Unlocking L2 Cache ...Done
Net: Registering BCM xgs eth
Broadcom XGS Iproc Ethernet driver 0.1
Using GMAC0
gmac_mac_init: Chip ID: 0xb160
r = 0x0, addr = 0x1, devad = 0xffffffff, phy_id = 0x600d84aa
Add phy reset delay
Add phy reset delay
Basic ethernet functionality initialized
bcm_xgs_gmac-0 ETH MAC: c0:c5:20:9c:cb:de

Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 1
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 2
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Booted From: Uboot partition 2
Enter 'b' to stop at boot monitor: 0
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
bootdelay: ===
Booting image from Primary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size done
Valid environment: 1
verify_uboot_uimage: Cmd sf probe 0:0
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size device 0 offset 0x0, size 0xc0000
SF: 786432 bytes @ 0x0 Read: OK
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size Erasing SPI flash...Writing to SPI flash...Flash set to PRIMARY FL
SF: Detected MX25L6405D with page size done
Valid environment: 2
BOOTING image from Secondary
Access set to SECONDARY FL..
SF: Detected MX25L6405D with page size
NAND read: device 0 offset 0x4000000, size 0x2000000
3 ecc_errors after reading 58b8000:58b9800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>
ICX7150-Boot>

[pinky_ruckus]

Hello @sairamkill ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @sairamkill ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.