My ICX 7150 stopped sending power to my 2 AP's.

[RMDPT]

I've had this issue several times since we bought our home in 2021. From What I understand from neighbors and reading through the forum, there is some sort of issue with the firmware which I am not sure if it causes the accesspoints or switch to go into router mode and they no longer are able to recover. In the past I've spent hours resetting the switch and eventually the AP's would power on. Recently we had another power outage during a stomr and I have facing the same issue.  I've followed several help forums and have done hard resets (unplugging and holding the reset button for 10s) and the AP's have yet to power back on. I know that Ruckus had replaced several of my neighbors hardware in the past, and I am curious if this option is still available.  

[pinky_ruckus]

Hi @RMDPT ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your  RUCKUS APs are not turning on after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.