My ICX-7150-C12P is stuck in boot mode and will not boot up.

[wrfowler]

I had a power outage and my switch is stuck in boot mode.  I have hard reset with a paperclip over 10 times but it never gets out of boot mode, and I cannot install software following instructions on the community as I cannot access the device using tftp.  IP scan returns no ruckus devices.

[Imran_ruckus · Accepted solution]

Hi @linda_nguyen 

Greetings!!!

Thank you for the response and the update.

Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @wrfowler 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If the reset using a paper clip does not resolve the issue, the next step would be to perform a Software Recovery on the RUCKUS ICX-7150-C12P Switch. Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the Software Recovery process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If you tried the Software Recovery process already, please let me know at what step during the Software Recovery process you are stuck on, and share a screenshot of the error (if any). Additionally please share a picture showing the Software Recovery cable connection between the Switch and the laptop.

Feel free to reach out if you need any assistance at any point during the recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[wrfowler]

Hi Imran.

Thanks for the reply.  I worked several hours over the weekend trying to do the software recovery process.  A couple challenges.  

1. No matter what I try, I don;t get a COM port using device manager.  I have installed drivers as instructions specify to no avail
2. When doing an IP scan to attempt to find the Ruckus device, the system does not find the device.

I do not have any firewalls on my device enabled and i cannot use putty to login to manage the device.

Here are some pictures of the cables.  Also note the device continues to flash yellow lights and I have tried unplugging the device and plugging it back in to make sure.

Preview attachment IMG_1008.jpg

Preview attachment IMG_1009.jpg

IMG_1009.jpg

2.6 MB

IMG_1008.jpg

2.8 MB

[Imran_ruckus · Accepted solution]

Hi @linda_nguyen 

Greetings!!!

Thank you for the response and the update.

Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[wrfowler]

Imran - i was finally able to get the software installed and my network back up and running.  Question - is there a stable release I can install for both my AP's and the switch to prevent this from happening in the future?