11-18-2024 07:57 AM
I had a power outage and my switch is stuck in boot mode. I have hard reset with a paperclip over 10 times but it never gets out of boot mode, and I cannot install software following instructions on the community as I cannot access the device using tftp. IP scan returns no ruckus devices.
Solved! Go to Solution.
11-18-2024 08:44 AM
Hi @linda_nguyen
Greetings!!!
Thank you for the response and the update.
Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.
1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.
Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.
2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.
Let me know if you have any queries.
Thank you again. We appreciate your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
11-19-2024 06:46 AM
Hi @wrfowler
Thank you for your response and for your patience.
Apologies for the inconvenience you've experienced. Upon checking with the internal team, we've identified that there is a technical glitch on the portal, which is preventing you from accessing the upgrade software tool. Our team is actively working on resolving the issue, but please note that it may take some time.
In the meantime, you can download the software tool directly from the following drive link and proceed as instructed in the user manual:
If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you again for your understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
11-18-2024 08:12 AM
Hi @wrfowler
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
If the reset using a paper clip does not resolve the issue, the next step would be to perform a Software Recovery on the RUCKUS ICX-7150-C12P Switch. Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the Software Recovery process:
If you tried the Software Recovery process already, please let me know at what step during the Software Recovery process you are stuck on, and share a screenshot of the error (if any). Additionally please share a picture showing the Software Recovery cable connection between the Switch and the laptop.
Feel free to reach out if you need any assistance at any point during the recovery process.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
11-18-2024 08:35 AM
Hi Imran.
Thanks for the reply. I worked several hours over the weekend trying to do the software recovery process. A couple challenges.
I do not have any firewalls on my device enabled and i cannot use putty to login to manage the device.
Here are some pictures of the cables. Also note the device continues to flash yellow lights and I have tried unplugging the device and plugging it back in to make sure.
Preview attachment IMG_1008.jpg
11-18-2024 08:44 AM
Hi @linda_nguyen
Greetings!!!
Thank you for the response and the update.
Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.
1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.
Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.
2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.
Let me know if you have any queries.
Thank you again. We appreciate your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
11-18-2024 03:57 PM
Imran - i was finally able to get the software installed and my network back up and running. Question - is there a stable release I can install for both my AP's and the switch to prevent this from happening in the future?