My ICX-7150-C12P is stuck in boot mode and will not boot up.

[wrfowler]

I had a power outage and my switch is stuck in boot mode.  I have hard reset with a paperclip over 10 times but it never gets out of boot mode, and I cannot install software following instructions on the community as I cannot access the device using tftp.  IP scan returns no ruckus devices.

[Imran_ruckus · Accepted solution]

Hi @linda_nguyen 

Greetings!!!

Thank you for the response and the update.

Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @wrfowler 

I hope this message finds you well.

Thank you for your communication and for acknowledging the completion of the software recovery process. We greatly appreciate your continued engagement.

To prevent such issues in the future, we suggest you upgrading your RUCKUS ICX-7150-C12P Switch to a recommended stable version for Lennar Users.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[wrfowler]

Thanks Imran.  For clarity the link to download the tool takes me to the software downloads page.  Here are the current versions I am running.

For the switch I am running the following:

SW: Version 08.0.90kT211

For my AP's I am running:

200.15.6.212.14

2 Questions:  First do I need to upgrade the switch twice - from current version - to SPS08090kufi.bin then to SPS08095kufi.bin?  Next is there an explicit link for the upgrade tool as I am unclear what to download.

[Imran_ruckus]

Hi @wrfowler 

I hope you are doing well.

Thank you for your response and for providing the update. Below are the answers to your queries:

1. The RUCKUS Access Points in your environment have already been upgraded to the latest version, 200.15.6.212.14. You can disregard any further AP upgrades for the time being.

2. As mentioned in my previous communication, the upgrade tool is pre-configured with the recommended 08095g version, which is considered the most stable version for Lennar users. Please proceed with the upgrade using the software tool provided in my earlier message. (Refer to the user manual provided in last response for more information)

Should you have any further questions or require additional clarification, please don’t hesitate to reach out.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[wrfowler]

Thanks Imran.  The link you provided takes me here and tells me the page does not exist.

[Imran_ruckus · Accepted solution]

Hi @wrfowler 

Thank you for your response and for your patience.

Apologies for the inconvenience you've experienced. Upon checking with the internal team, we've identified that there is a technical glitch on the portal, which is preventing you from accessing the upgrade software tool. Our team is actively working on resolving the issue, but please note that it may take some time.

In the meantime, you can download the software tool directly from the following drive link and proceed as instructed in the user manual:

Download Link

If you have any further questions or need assistance, please don’t hesitate to reach out.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community